Staff

Management

Rex Moonshower

Rex Moonshower

Hyundai Sales Director
195 Reviews
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Adan Hernandez

Adan Hernandez

Hyundai Certified Sales Manager
109 Reviews
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Brian Burton

Brian Burton

General Sales Manager
22 Reviews
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Paul Dunseath

Paul Dunseath

Mazda Certified Sales Manager
18 Reviews
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Bill Kiely

Bill Kiely

Finance Director
9 Reviews
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Marcos Zanetti

Marcos Zanetti

Subaru Sales Director
5 Reviews
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Curt Ashby

Curt Ashby

Pre-Owned Acquisition Manager
3 Reviews
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John Pop

John Pop

Subaru Certified Sales Manager
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Sales

John Ruiz

John Ruiz

Hyundai Certified Sales Professional
88 Reviews
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Walter Bonsignore

Walter Bonsignore

Hyundai Certified Sales Professional
73 Reviews
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Jimmy El Sayed

Jimmy El Sayed

Hyundai Certified Sales Professional
59 Reviews
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Joshua Rivera

Joshua Rivera

Hyundai Certified Sales Professional
51 Reviews
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Carlos Ramirez

Carlos Ramirez

Hyundai Certified Sales Professional
37 Reviews
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William T. Karrels

William T. Karrels

Hyundai Certified Sales Professional

Certified
33 Reviews
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Rodrigo Guerra

Rodrigo Guerra

Mazda Elite Certified Sales Professional
22 Reviews
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Zak Banwart

Zak Banwart

Mazda Elite Certified Sales Professional
21 Reviews
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Eli Civil

Eli Civil

Hyundai Certified Sales Professional
21 Reviews
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Jessica De Zayas

Jessica De Zayas

Hyundai Certified Sales Professional

Certified
21 Reviews
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Nino Mannino

Nino Mannino

Hyundai Certified Sales Professional
14 Reviews
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Danny Millans

Danny Millans

Hyundai Certified Sales Professional

Certified
13 Reviews
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Rhonda Coon

Rhonda Coon

Subaru Certified Sales Professional
11 Reviews
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Edgar Lopez

Edgar Lopez

Hyundai Certified Sales Professional
9 Reviews
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Giacomo

Giacomo "Jack" Asta

Hyundai Certified Sales Professional
8 Reviews
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Kim Green

Kim Green

Mazda Certified Sales Professional
6 Reviews
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Jeff Simpson

Jeff Simpson

Hyundai Certified Sales Professional
6 Reviews
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Alberto Gonzalez

Alberto Gonzalez

Subaru Certified Sales Professional
5 Reviews
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Jay Marter

Jay Marter

Mazda Certified Sales Professional
3 Reviews
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David Charron

David Charron

Mazda Certified Sales Professional
2 Reviews
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Morris Morton

Morris Morton

Mazda Certified Sales Professional
2 Reviews
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Ed Bridges

Ed Bridges

Subaru Certified Sales Professional
1 Review
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Andrew Dillon

Andrew Dillon

Subaru Certified Sales Professional
1 Review
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Fedner Francois

Fedner Francois

Hyundai Certified Sales Professional
1 Review
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Daniela Meade

Daniela Meade

Mazda Certified Sales Professional
1 Review
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Luis Ramos

Luis Ramos

Hyundai CertifiedSales Professional
1 Review
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Matthew Solis

Matthew Solis

Hyundai Certified Sales Professional
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Elizabeth Castillo

Elizabeth Castillo

Subaru Certified Sales Professional
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Mark Forest

Mark Forest

Hyundai Certified Sales Professional
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Jason Gerdin

Jason Gerdin

Hyundai Certified Sales Professional
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Steven Hicks

Steven Hicks

Hyundai Certified Sales Professional
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Hector Jaraleno

Hector Jaraleno

Subaru Certified Sales Professional
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Gabriel Martinez

Gabriel Martinez

Hyundai Certified Sales Professional
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Matt Mckellop

Matt Mckellop

Subaru Certified Sales Professional
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Matt Ongsiako

Matt Ongsiako

Mazda Certified Sales Manager
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Denys Perdomo

Denys Perdomo

Subaru Certified Sales Professional
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Rusty Phyles

Rusty Phyles

Subaru Certified Sales Professional
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Nicholas Russell

Nicholas Russell

Mazda Certified Sales Professional
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Frank Shorf

Frank Shorf

Mazda Certified Sales Professional
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Finance

David Cossairt

David Cossairt

Hyundai Finance Manager
87 Reviews
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Chris Scalfani

Chris Scalfani

Hyundai Finance Manager
84 Reviews
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Cameron Payne

Cameron Payne

Hyundai Finance Manager
63 Reviews
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Chris Yslas

Chris Yslas

Subaru Finance Manager
55 Reviews
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Stewart Haddix

Stewart Haddix

Mazda Certified Finance Manager
15 Reviews
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Jim Lilly

Jim Lilly

Mazda Certified Finance Manager
11 Reviews
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Evan Lemons

Evan Lemons

Hyundai Sales Manager
3 Reviews
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Jeff Burke

Jeff Burke

Subaru Finance Manager
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Service

Pete Followell

Pete Followell

Mazda Certified Service Manager
65 Reviews
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Jose Delgado

Jose Delgado

Hyundai Certified Service Advisor
14 Reviews
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Eddie Braddock

Eddie Braddock

Pre Owned Reconditioning Manager
7 Reviews
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Ariel Claus

Ariel Claus

Subaru Certified Service Advisor
2 Reviews
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Doug Bostwick

Doug Bostwick

Mazda Certified Service Advisor
1 Review
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Erick Amaral

Erick Amaral

Subaru Certified Service Advisor
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Thu Bostwick

Thu Bostwick

Subaru Certified Service Advisor
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Scott Dolloff

Scott Dolloff

Hyundai Service Manager
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Chuck Ensminger

Chuck Ensminger

Service Appointment Coordinator
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June Rodriguez

June Rodriguez

Appointment Coordinator
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Doug Wright

Doug Wright

Subaru Certified Service Manager
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Internet

Adriana Olvera

Adriana Olvera

Internet Sales Professional
8 Reviews
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Pamela Knotts

Pamela Knotts

Business Development Manager
3 Reviews
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Eric Knowlton

Eric Knowlton

Internet Sales Representative
3 Reviews
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Makayla Drake

Makayla Drake

Sales BDC Agent
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Alexander Gould

Alexander Gould

Sales BDC Agent
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Shaun Mattucci

Shaun Mattucci

Sales BDC Agent
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Administration

Kaycee Matern

Kaycee Matern

Customer Relations Manager
2 Reviews
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Jeff Reynolds

Jeff Reynolds

Operations Director
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Rex Moonshower

Rex Moonshower

Hyundai Sales Director
Recent Reviews

Sep 20, 2020

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I was super hesitant about buying a new car but Jessica...

I was super hesitant about buying a new car but Jessica and Rex made the process extremely easy and stress free! I'm so happy with my car and already recommended my friends to search here for their next cars. Evan in finance was also extremely helpful through the process and broke the decisions down into simple terms for me

Aug 09, 2020

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Due to COVID, I passed on the great offer made to me...

Due to COVID, I passed on the great offer made to me several months ago. Since then, I’ve been back in a couple times to see what was available. I finally felt comfortable enough to pull the trigger yesterday. I’m probably not the ideal customer because I analyze, overthink, and look to save on everything. Nino was fantastic through the entire process, because I likely tested his patience quite a bit. From him, to both sales managers, Charlie & Rex, to the Finance Manager, Chris, everyone was a pleasure to work with. I would recommend this dealership to anyone.

Apr 25, 2020

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Great experience.

Rex made us a great lease deal and stood by everything as promised. I am currently working on leasing a car for my daughter. Thank you for the good car leasing experience.

Jan 16, 2020

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professional and so easy to work with

I emailed O"Brien Hyundai of Ft. Myers with a reasonable offer on a new car. They got back to me the same day, and within 15 minutes of talking on the phone we agreed on an out the door price and delivery to me since I'm 8 months pregnant. It was simple, professional, and respectful of my time. O'Brien had no problem sending me the figures and sharing the complete break down by email or text. There were no games, and no need to haggle since they were willing to accept a reasonable offer. The management and sales staff were great to work with, especially Jessica De Zayas and Rex Moonshower. The car was delivered as promised, and Jessica took the time to explain all the features to me. Paperwork was a breeze. I've never had car buying be so easy, and (honestly) enjoyable.

Nov 04, 2019

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Sold my Subaru and they filled out the paper work to get...

Sold my Subaru and they filled out the paper work to get a refund on my extended warranty. After weeks I tried to contact them to find out what was happening. Left messages even with General Manager. Nobody ever returned my calls. Found out they screwed up when they sold me the car new back in 2017. They don't care about you after they make that sale. Very poor customer service

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Adan Hernandez

Adan Hernandez

Hyundai Certified Sales Manager
Dealership Experience 11 years 4 months
Industry Experience 16 years 5 months
Recent Reviews

Sep 24, 2020

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Jessica is incredible! She was so accommodating and...

Jessica is incredible! She was so accommodating and patient with us. She answered all our questions, and has been available to us even on her days off. Thank you Jessica for making the often painful experience of buying a new car so enjoyable! I love my new car!

Sep 23, 2020

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Excellent service, very happy with the deal i made, i...

Excellent service, very happy with the deal i made, i actually drove all the way from Miami, thanks Danny and the team for all your help.

Jul 05, 2020

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Extremely professional and friendly. Knowledgeable and...

Extremely professional and friendly. Knowledgeable and not high pressure or pushy. Helped to find us a solution that worked with our budget Highly recommend working with Fedner.

Jun 03, 2020

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Dan's THE Man!!!

Danny Millans, Thank you for making our" buying" experience a good one. You were kind, friendly, patient, informative all around professional. Danny is certainly an asset to your organization. Also want to thank Adan Hernadez in management. For his help and making us comfortable in our decision.

Dec 11, 2019

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User-friendly experience

I had to buy a new car after an accident and was not looking forward to it. Jess and her manager Adan were easy to work with, listened well to what I wanted, didn't pressure me, and gave me a great deal on a terrific new Hyundai Sonata. Jess went above and beyond with some follow up after I bought my car and I felt very well taken care of. I will return to O'Brien in the future and will recommend O'Brien to my friends.

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John Ruiz

John Ruiz

Hyundai Certified Sales Professional
Contact Me
Dealership Experience 8 years 5 months
Industry Experience 8 years 5 months
My Goal is to meet all the customer's needs. I want the customer to be completely satisfied with their experience to the extent they will want to come back and repeat it in the future. It is not all about the initial sale, but having excellence in customer service afterwards. My background has always been in sales, mostly in the Medical Orthopedic arena. So I have experience all levels of customer service and satisfaction in a diversified field of people. Showing compassion and care in a professional way.
Recent Reviews

Apr 25, 2020

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Great experience.

Rex made us a great lease deal and stood by everything as promised. I am currently working on leasing a car for my daughter. Thank you for the good car leasing experience.

Feb 12, 2019

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Superb!

Adan was the best. He is very honest and upfront. He does his best to get you the best deal and tell you where you need to be if you are not in a position to buy a car at that time. He is very knowledgeable and I send everyone to OBrien in Fort Myers. My salesperson John was awesome. He approached me outside and was very friendly and helpful. He was very knowledgeable and took his time with me. I didn’t feel rushed at all. At OBrien it was not about the sale it was more about the person. They truly made me feel like family which is why I send everyone I know to OBrien.

Jan 04, 2019

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2019 Tuson

Recently purchased the 2019 Tuson from O'Brien Hyundai. The experience has been the easiest, most pleasant, and very informative. John Ruiz completely reviewed everything with the vehicle and ensured that I understood all the features of the vehicle. I have purchased many vehicles over the years and never had such a thorough orientation as John gave. 5 Stars to John

Jul 26, 2018

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New car

The dealership was very friendly. John Ruiz was very knowledgeable about the vehicle I chose. I would recommend him and the dealership to my friends.

Dec 22, 2017

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A Very Happy Customer

When I first entered the O'Brien Dealership, I knew what car I was interested in - the Elantra SEL - but wasn't sure if I could afford it. Since I live on a fixed income, that would be a determining factor. I looked at competitive brands of cars and had almost given up hope that I could strike a deal for the Elantra and would have to settle for something else. But the staff at the dealership spent extra time working to find a way to offer me a lease I could afford. And they succeeded. I am thrilled to be driving the car of my choice and to now consider myself part of the Hyundai family. Thanks for putting my needs first and for making me a very happy customer.

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David Cossairt

David Cossairt

Hyundai Finance Manager
Recent Reviews

Sep 23, 2020

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Danny dedication to making sure we choose the best...

Danny dedication to making sure we choose the best vehicle we came for. He even allowed us to take a vehicle to another dealer to compare them both alongside each other, who does that. We choose the Hyundai Santa Fe. After the sale he continues to call us to make sure we have no problems. I sent a relative to him and she was so impress she bought 2 vehicles from him. He is the best.

Jun 25, 2019

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Salesperson Justin Taylor

Just wanted to say how much we enjoyed working with Justin. He made burying our new Mazda CX-5 an excellent experience. He and the whole O'Brien Mazda team made our car buying experience a pleasure. We would recommend Justin to anyone interested in buying a Mazda. Pete McElroy

Feb 21, 2019

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New car purchase

Excellent service. Explained process well and was a straight shooter. Made the purchase a pleasant process and very happy overall. Would gladly purchase from him again.

Jan 17, 2019

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David Cossairt & Michael Uhl made it happen

These guys made our test driving then purchase of a 2019 Hyundai Santa Fe XL relatively easy and a reality with their hands-on work and involvement.

Dec 26, 2018

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miata rf purchase

Sales person was great. Sales managers made significantly different offers for the same vehicle. This discrepency caused us to leave the dealership. They called us back quickly after they apparantly resolved their internal situation. In the end it all worked out to our satisfation.

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Chris Scalfani

Chris Scalfani

Hyundai Finance Manager
Dealership Experience 10 years 8 months
Industry Experience 10 years 8 months
I'm originally from Boston Ma. moved here in 2009 been with Obrien Hyundai since 2010 first and only car dealership that I've worked for ,I started in Sales and am now a Finance Manger with Hyundai. You will always have friendly familiar face for years to come after purchase.
Recent Reviews

Sep 24, 2020

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Jessica is incredible! She was so accommodating and...

Jessica is incredible! She was so accommodating and patient with us. She answered all our questions, and has been available to us even on her days off. Thank you Jessica for making the often painful experience of buying a new car so enjoyable! I love my new car!

Sep 23, 2020

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Excellent service, very happy with the deal i made, i...

Excellent service, very happy with the deal i made, i actually drove all the way from Miami, thanks Danny and the team for all your help.

Aug 20, 2020

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The best car salesmen in the business!!!! From sales to...

The best car salesmen in the business!!!! From sales to service always the best bill Karrels and O’Brien Huyndai!!!! Will definitely earn my business from now on!!!! Excellence everyday!!!

Aug 09, 2020

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Due to COVID, I passed on the great offer made to me...

Due to COVID, I passed on the great offer made to me several months ago. Since then, I’ve been back in a couple times to see what was available. I finally felt comfortable enough to pull the trigger yesterday. I’m probably not the ideal customer because I analyze, overthink, and look to save on everything. Nino was fantastic through the entire process, because I likely tested his patience quite a bit. From him, to both sales managers, Charlie & Rex, to the Finance Manager, Chris, everyone was a pleasure to work with. I would recommend this dealership to anyone.

Sep 23, 2019

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COULD NOT BE BETTER

OUR EXPERIENCE WITH O'BRIEN WAS OVER THE TOP, JESSICA IS NOT ONLY SUPER TO DEAL WITH, SHE IS A PRETTY LADY , EVERYONE WAS GREAT , WE HAVE NO COMPLAINTS, I WISH THEIR DEALERSHIP WAS ON THE EAST SIDE OF FLORIDA BECAUSE THEY WOULD KNOCK THE SOCKS OFF OF THE ONES THAT ARE HERE THANKS LEONARD & MICHAELENE SUSKIN

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Walter Bonsignore

Walter Bonsignore

Hyundai Certified Sales Professional
Recent Reviews

May 24, 2020

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4th Car Bought

I bought my 4th car with O'Brien and 3rd car with Walter specifically. Amazing! Easy, honest, and quick! I continued to come back because of the guaranteed experience I have had every single time! I plan on coming back for the Palisade in the next year and Walter will be my guy!

Sep 10, 2019

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A Very Disappointing Experience

Our experience with O'Brien was very disappointing! We purchased a new 2019 Hyundai Accent on 7/11/19. They were unprofessional and very underhanded in dealing with us regarding their trade-in offer. I feel a dealership should be fair on a trade value and not try to take advantage of the customer. In my experience, this dealer conducted themselves in a deceptive manner by leading us to believe our 19-year-old Ford Mustang GT had to be taken to an auto auction and could not be sold retail (due to its age) from their lot. This was used as their justification for a lower trade-in offer. Once our deal was done, their post-sale customer service was horrible. My texts and voicemail messages to our salesperson went unanswered. I was told they would get back with me on a specific question I had about our trade and they did not do so. It took nearly 60 days to receive our registration and title (we were told "it will be close" to receive our registration by the end of August). Ultimately, I had to contact a member of the dealership's management to get answers to my questions and was shocked to be told that our Mustang would be placed on their retail lot for resale. So, while we were trying to be fair and understanding to the dealer regarding their trade-in offer, they apparently were misleading us to get more cash on the trade rather than trying to build a lasting relationship with a first-time customer. They chose dishonesty over integrity. I've bought over 30 new vehicles in my lifetime and I'll be around for a long time. I will never deal with O'Brien again, and I will share my story with as many people as possible.

Mar 07, 2019

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Kona 2019

Exceptional service & personal attention! Have bought or leased our last 4 -5cars from O'Brien's Walter Bonsignore. Will always check with Walter when we choose to buy cars! You are lucky to have him working there! Richard & Maria

Jan 15, 2019

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Great service

Awesome salesperson.. very patient and very helpful. Thank you The whole staff did a great job, left very happy with my new car Definitely the best

Dec 12, 2018

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Walter was great

great dealership and Walt was an excellent help picking out the right vehicle got a great trade in value for my truck and detailed new car

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Pete Followell

Pete Followell

Mazda Certified Service Manager
Recent Reviews

Nov 06, 2018

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Great service. NO wash.

Service is great, quick and they keep you informed. However, a car wash is supposed to be included after 4 years using them I've only had two washes, even when I request and the service advisor puts it in the work order. That's my only complaint.

Aug 08, 2018

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My Forrester

Best service department in Lee County Florida. couldn't ask for better customer service. they take the time to explain everything and are very knowledgeable. Best service ever.

May 03, 2018

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Outstanding Service Department

For the past five years I have patronized the Subaru dealership after purchasing 2 vehicles there. The service department has consistently performed outstandingly in all respects. Coupled with the leadership of Pete, Service Director, there has been a steady improvements in this department. Pete has an infectious enthusiasm that is contagious and is reflected in the great job done by his staff. This is a definite five(5) Star Service Department!

Mar 03, 2018

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Maintenance Service Department - Service Mgr Pete Followell

I have purchased my last 2 Subaru’s from O’Brien’s Dealership. After my car is purchased it will require maintenance. The service maintenance department at O’Brien’s with Pete Followell as supervisor is the only place I will take my Subaru for any and all service needs. Joan

Jul 22, 2016

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Servicing of my Mazda 6

It's always a pleasure to bring my car in to have it serviced here. Everyone is so friendly, the waiting area is nice and clean, good coffee and it's always nice to look at the new models on the showroom floor.

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Cameron Payne

Cameron Payne

Hyundai Finance Manager
Dealership Experience 6 years 8 months
Industry Experience 6 years 8 months
Recent Reviews

Sep 20, 2020

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Working originally with Mykayla we were able to identify...

Working originally with Mykayla we were able to identify the specifics we required in a new lease vehicle in advance. Jessica picked up the ball from there and when we arrived for our appointment the vehicle was out front. Jessica reviewed all details with us, took our info and we test drove the vehicle. She was extremely warm, courteous and professional and answered all our questions. Her assistance was invaluable. Kudos also go to Brian Buxton for his follow-up with us. Our experience was an extremely positive one.

Sep 12, 2020

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he has refused and neglected to return my calls. i...

he has refused and neglected to return my calls. i called to have my extended warranty stopped. i have no clue why he will not return my calls

Aug 20, 2020

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The best car salesmen in the business!!!! From sales to...

The best car salesmen in the business!!!! From sales to service always the best bill Karrels and O’Brien Huyndai!!!! Will definitely earn my business from now on!!!! Excellence everyday!!!

Jun 01, 2020

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An awesome buying experience

Thank you Bill for an awesome buying experience, Not only did the Hyundai product sell itself, but you able to meet all of our requirements that resulted us buying our intended vehicle, but at the price that was more than affordable. Thank you for the time you spent explaining everything about the vehicle, I will certainly recommend Bill to anyone interested in buying a vehicle. Thanks again Bill

Jun 30, 2019

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Best price.

Best experience by far purchasing a vehicle. By far THE BEST salesman was Carlos Verdura took care of us and offered the best price. Everyone in the showroom was cordial, attentive, and we were offered coffee and water while we waited a few minutes Carlos Verdura pleasure to work with and took special care . We felt no pressure dealing with our salesperson. He spent a lot of time with us and was very patient. He did not aggressively pressure us to buy a car and was willing to work to a provide a great price for new car. We are very glad that we had good experiences in Fort Myers OBrien Hyundai center. Also we wanna say thank you to Cameron financial assistant, he was very helpful for us.

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Jimmy El Sayed

Jimmy El Sayed

Hyundai Certified Sales Professional
Recent Reviews

Dec 30, 2018

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The Best !!

I met Jimmy several months ago when I was visiting the Service Dept. I mentioned that no one could find the car I was looking for. Within ten minutes the car I described was sitting at the door. Unfortunately, I was not ready to buy at that time. When I was ready, I walked into the showroom and found Jimmy. I told him what I wanted and several hours later I had bought a car that I had never seen. The next day when I got my car "it was exactly" what I wanted. How happy am I !! This is my second car from O'Brien Hyundai and they are just the best dealership ever. Both their sales and service departments are amazing. All of the associates at O'Brien are courteous and helpful and friendly and... Like I said... They are The Best.

Sep 11, 2018

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Brand new suv, sooo many times in for various repairs

After buying our brand new 2018 Hyundai Santa Fe Ultimate suv (on Jan 30,2018), a few days later we noticed the passenger headlight had condensation, brought SUV to replace the headlight. Also noticed in front seats there were something that would poke you in the thighs when you would be sitting, if you would run your hand you could feel little spike like plastic coming up. Upon replacement of the seats the trim piece would not properly fit back on the seat, Hyundai order a replacement, had to come back left the SUV, when coming back to pick it up, we were advise that they ordered the wrong part and we would have to come back another time to replace this. After that was replaced, brought SUV couple of weeks later the Trim panel around the front seat would not fit together properly. A week or so after the passenger seat trim panel popped loose again, part had to be ordered. A few weeks after lower seat trim on passenger seat was replaced and Hyundai was notified about a clicking noise that the steering wheel was making when you fully turn it. Another few weeks after that we noticed that the passenger side rear molding was sticking out about a quarter inch, SUV had to be sent to body shop, at same time we expressed our concerned about brakes squealing at low speeds problem was never fixed. After SUV came from body shop, once you would open the trunk you can hear a noise simulating that something is loose inside of the actual trunk door. A few days ago the BSDS system failure light came on while driving on I-75, this has happened twice so far. Another recent thing has been the stereo the music would be on and all of the sudden you could only here the back speakers and not the front, you would have to turn off the stereo and turn it back on for the speakers to function properly. The suv has been back in for repairs at the shop again for new seats, check out the bsds system, the brakes, the steering wheel noise, to get a new radio and to get looked at because the suv wipers are streaking. We have contacted the general manager various time to talk to and in one instance of the last day of the month he saw us and we asked to speak to him and he just closed the door and they told us he was going to call us and nothing. The manager rex gave us an attitude when we told him that we are being nice about the subject. We bought a brand new suv and now we are stock with a lemon and we don’t have the money to get a lawyer, we trusted Hyundai and now we are even scared to drive this thing because of breaking. I left countless of emails and voicemails to the district manager D.H. Lee and no answers back. We spoke to the service manager and he said this which made us feel like we are hopeless thank you Hyundai. Good afternoon, Sorry for the delay. I have not yet heard back anything from Hyundai regarding your case. The only thing I have heard was from our rep, who advised me to advise you that if you are looking to have the vehicle repurchased under the lemon law, then you will need to go through the proper legal channels of the state of Florida. I legally cannot guide you through that process. However, there are laws in place to protect the consumer, and you are most certainly free to pursue that avenue. Our GM has been out of state. He gets back later this week, I believe. Have a great evening, Ryan Holley Service Director

Feb 16, 2018

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Love Obrien and Amazing Adan

I appreciate the attention that Adan provides for me and my family. He has gain and won my trust will to him and my family as long as he is at Obrien thank you for such a great asset to your store. He does making quite fun to buy a car from truly never a dull moment with him.

Feb 03, 2018

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A pleasant, easy, helpful experience

My husband and I were extremely pleased with our experience at O'Brien Subaru. We were treated like royalty, and our Forester's problem was fixed in 20 minutes. Being from New Hampshire, We had no idea what to expect from a Florida dealership. Subaru is very lucky to have a dealership as great as O'Brien selling and servicing their cars.

Dec 30, 2017

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Great experience

My experience at Hyundai with Jimmy was great! He was very informative, did not put pressure on me to make a decision and helped make the process smooth and easy. I will definitely come back for my service needs.

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Chris Yslas

Chris Yslas

Subaru Finance Manager
Dealership Experience 4 years 8 months
Industry Experience 18 years 11 months
Recent Reviews

Nov 04, 2019

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Sold my Subaru and they filled out the paper work to get...

Sold my Subaru and they filled out the paper work to get a refund on my extended warranty. After weeks I tried to contact them to find out what was happening. Left messages even with General Manager. Nobody ever returned my calls. Found out they screwed up when they sold me the car new back in 2017. They don't care about you after they make that sale. Very poor customer service

Aug 28, 2019

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From the sales man to the finance manager, crap service

For starters “Gene” our salesman was incredibly rude to both me and my husband. Not only did he tell us we were wasting his time but that we were going all wrong when it comes to car buying. Despite this attitude and comments we needed a car so we purchased one. Then the first sales manager who’ never actually showed us our credit report just some fudged numbers he made up in excel “took care of us” at least this guys smiled while he was sticking a thumb up out xxxxx. Then after leaving with such a sour tastes in our mouths we had to unfortunately go back to get our warranty cancelled out. We refinanced because we quickly caught on to this scam and when we went in CHRIS YSLAS cancelled our extended warranty and then because we had refinanced told us to request a buy out confirmed they Subaru Chase. That was over 2 months ago. I have emailed CHRIS I have called the store. I have shown up and since he’s not there no help was given to us. I’m over this. I should have received a check in the mail for the cost of the extended warranty cancellation but nothing. Not a word from CHRIS or O’Brien Subaru. Guess who I’m not recommending to my in-laws who need a car. This garbage place. Once they sell you a car you’re dead to them. Like I said xxxx service with a smile. Drive a little farther out of fort Myers and go to another dealership. Oh and before I forget on a positive note Carlos the salesman. Only redeeming quality of this place. He’s actually a decent human being and had I met him before GENE he would have my patronage for like. Hire more Carlos and less Genes.

Feb 09, 2019

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Hunter

sales associate Very informative Hunter was very patience with us as we looked at many different cars. Hunter was not pushy but right there to answer any questions that we had. Excellent young man. Chris in finance was also very efficient and nice. Great job to both of you!

Nov 26, 2018

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Awesome buying experience!

JT was awesome! I never felt pressured or awkward at any moment. He made the experience very easy. I shopped around at a couple other dealerships and they made me feel pressured or didn’t want my business at all. I will come back to JT and O’Brien for my future purchases!! I LOVE my Forester!! Thanks JT!! HAKUNA MATATA!!!!!

Nov 14, 2018

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First experience with my first Subaru ever!

Just recently bought an Ascent and had the opportunity to experience the service deptmartme t and O’Brien Subaru. Robinson did many back flips to ensure we were happy with the service brewing done. I highly recommend this department and their ability to recognize good talent in promoting Robinson to service advisor!!!

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Joshua Rivera

Joshua Rivera

Hyundai Certified Sales Professional
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Dealership Experience 4 years 10 months
Industry Experience 4 years 10 months
Putting dreams in driveways!
Recent Reviews

Aug 27, 2020

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I was looking to trade in my car and get something more...

I was looking to trade in my car and get something more reliable. When Joshua approached me he was super friendly. I told him what I was looking for and I told him that I wasnt 100% ready to buy. I felt no pressure with him like i do with most car salesman. He was very patient and extremely helpful and knowledgeable about the cars. I will definitely go back to him when I'm ready to buy. Thank you Joshua...

May 18, 2020

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Hey this is a great and jolly guy he will get you the...

Hey this is a great and jolly guy he will get you the best deal . Ask for Joshua because chances are he might give you a doughnut with your car buying experience. He even goes as far as helping the detailer detail the car to ensure my satisfaction for delivery I mean it guys

Feb 06, 2019

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Wonderful Experience!

I had the pleasure of working with Joshua Rivera who was super kind and worked closely with me way past the time he was supposed to go home to make sure I got exactly what I wanted out of my car. I left with the car of my dreams for my first purchased vehicle and a big smile on my face. This delearship was recommended to me and I will pass on that recommendation to another!

Jan 11, 2019

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Beyond grateful

I had the pleasure of working with Joshua Rivera who went above and beyond in ever step we took from trading my vehicle at that time to getting me a beautiful Tuscan with all the extra features I desired and wished for. He was so detailed through the whole process of knowing his cars and finding the best financial plan that would benefit me for the long run. Thank you O’Brien team and a special thank you to Josh.

Jan 06, 2019

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good salesperson Joshua Rivera

Excellent salesman very positive, good listener, and asks the right questions. Joshua is very respectful to his customers and offers them excellent options that suit their needs. We went to buy a 2017 Santa Fe and ended up with a new car and felt no pressure to buy, he showed us what we wanted and the deal was done. We are going to see him this week so he can go over all the super equipment our Hyundi has. I will send anyone to Josh and look forward to working with him again.

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Carlos Ramirez

Carlos Ramirez

Hyundai Certified Sales Professional
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Dealership Experience 5 years 2 months
Industry Experience 6 years 3 months
I been at O’Brien Hyundai for 3 years. Family owned and operated. We care more about our customers to be satisfied to the max so I get to see you every 3 years and referrals. Come see me and I won’t disappoint you. No rush feeling or pressure. I’m here to get you the best deal!
Recent Reviews

Sep 05, 2020

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Carlos was friendly and great to work with. I had a good...

Carlos was friendly and great to work with. I had a good experience buying a car from him. I highly recommend buying a car from Carlos.

Feb 07, 2020

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Working with Carlos on our new car purchase was a pleasure

We had a great experience buying our Hyundai from O'Brien Auto Park - Working with our salesman, Carlos R., made the difference. We had been to a number of dealerships, but Carlos listened and worked with us. He helped us get the vehicle that was perfect for us, at a price that was within our budget. The car we got exceeded our expectations, and we can't thank Carlos enough for putting together our deal. I highly recommend working with Carlos if your in the market for a new vehicle.

Feb 21, 2019

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New car purchase

Excellent service. Explained process well and was a straight shooter. Made the purchase a pleasant process and very happy overall. Would gladly purchase from him again.

Feb 20, 2019

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Always a Pleasure!

My third lease with O’Brien now. Carlos made me feel very welcome and help me to get the best deal! Very happy and will be back for my fourth to see Carlos!

Feb 18, 2019

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AWESOME EXPERIENCE

It was a great experience with carlos when i first bought that hyundai at O'brien dealer in fort myers. He took care of me and always friendly with whenever i need . Glad to do so. I feel like home every time i went for oil change and so on.

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William T. Karrels

William T. Karrels

Hyundai Certified Sales Professional

33 Reviews
Certified
Contact Me
Dealership Experience 14 years 11 months
My name is William T. Karrels I am a certified Hyundai and Genesis Certified salesperson.
Recent Reviews

Sep 24, 2020

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William Karrell the best sales person I ever met he is...

William Karrell the best sales person I ever met he is one of the best sales person O'Brien Hunday has, I will recomend him to all my family and friends

Sep 23, 2020

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Thank You for being our Sales rep .You are amazing . We...

Thank You for being our Sales rep . You are amazing . We are grateful , you were there to sale us our two cars in the same day . I would like to thank the rest of the O' Brien staff as well .Excellent service .

Sep 22, 2020

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William was amazing.Granted I knew what I wanted but I...

William was amazing. Granted I knew what I wanted but I was in and out with financing in 2 hours. Will definitely be back and refer other's.

Sep 22, 2020

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William Karrel at Obrien Hyundai was great! I am very...

William Karrel at Obrien Hyundai was great! I am very happy with my purchase at Obrien and will recommend to all of my friends and family.

Sep 22, 2020

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I had a great experience working with William. He was...

I had a great experience working with William. He was very efficient in assisting with model selection and facilitated the purchase process. The Hyundai Sonata tech features were exactly what I was looking for

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Brian Burton

Brian Burton

General Sales Manager
Dealership Experience 18 years 11 months
Industry Experience 30 years 5 months
Recent Reviews

Sep 20, 2020

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Working originally with Mykayla we were able to identify...

Working originally with Mykayla we were able to identify the specifics we required in a new lease vehicle in advance. Jessica picked up the ball from there and when we arrived for our appointment the vehicle was out front. Jessica reviewed all details with us, took our info and we test drove the vehicle. She was extremely warm, courteous and professional and answered all our questions. Her assistance was invaluable. Kudos also go to Brian Buxton for his follow-up with us. Our experience was an extremely positive one.

Sep 05, 2019

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Needs improvement in Customer Service

Treats you like a king while purchasing a vehicle but will not accept responsibilitiy for problems later. Very good at transferring you to someone else. Sales A , Customer Service F

Jun 12, 2019

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Stay away

The worst I ever experianced. Wouldn't reccomend this place to my worst enemy. Management is a joke. A bunch of morons. The last place you should go. If you have a problem, forget about it. They lie to your face, especially the Burton guy.

Mar 04, 2019

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i love my zoom zoom

I did meet Rodrigo out and about and i think he heard me talking about my current situation with a friend, he gave me his card and told me to come to see him at Mazda, I wasn't sure he could help me but he did and got me into a new Mazda without a horrible headache, everyone was so friendly and helpful thank you so much Obrien Mazda

Feb 21, 2019

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Professional Sales Environment

Hunter was a great choice for me to deal with. He knew his Subarus and was well acquainted with the inventory of cars that I was looking for ... not pushy, but direct and sought to find a vehicle that would suit my needs for a price that I could afford.

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Rodrigo Guerra

Rodrigo Guerra

Mazda Elite Certified Sales Professional
Contact Me
Dealership Experience 3 years 10 months
Here for you.
Recent Reviews

Jun 01, 2020

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Went in to O’Brien with a vague idea of what car I...

Went in to O’Brien with a vague idea of what car I wanted. Rodrigo was attentive, patient, and informative making the car buying process pain free. Thanks Rodrigo!

May 27, 2020

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Experience was wonderful!Straight forward no haggle...

Experience was wonderful! Straight forward no haggle pricing with knowledgeable salesmen. Recommend them. Courteous staff. Bought a mazda miata mx5 rf touring- beautiful! Thank you again for the great deal!

Jan 29, 2020

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I was impressed with Rodrigo's desire to made this...

I was impressed with Rodrigo's desire to made this purchase Enjoyable. Probably the first car I purchased that I didn't feel taken advantage of and wasn't pressured for hours why I should purchased the car. Thank you Rodrigo!😊 Also I would like to mention Jim Lilly was easy to deal with and made my visit to O'Brien's a very nice experience. Hopefully When After I pick the car up. I'll have

Aug 19, 2019

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A deal better than expected.

I came in armed with my calculations, that were comletely wrong, and Rodrigo explained, with great patience, my mistake, that negatively affected my expectations. Still, Rodrigo was able to give me a deal that was *better* than I expected, for my trade-in. Then, when my new registration did not arrive in mail after a month, I contacted Rodrigo - he promptly addressed the issue, and I received a copy few days later. I am rating Rodrigo as a very knowledgeable, not pushy, and very very patient salesman.

Mar 15, 2019

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2018 Mitsubishi Outlander sport

Rodrigo Guerra goes above and beyond to help and make the costumer comfortable. He answers all questions and concerns with full knowledge. The process was stress free to say the least. Even after the deal is done, he goes out if his way to follow up by phone, text and email. He is definitely an asset to the company. Thanks again!

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Zak Banwart

Zak Banwart

Mazda Elite Certified Sales Professional
Contact Me
Dealership Experience 2 years 3 months
Hello, my name is Zak Banwart and I have been in the car business for a little over 2 years now. Prior to this career I was a Deputy Sheriff in West Texas. I went to college to be a History teacher. My goal is to make your car buying experience fun, easy and stress free. I want every customer to leave with a smile on their face and feel confident they have made the best decision for them and their families.
Recent Reviews

Sep 21, 2020

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Zak made it impossible to go anywhere else & I mean that...

Zak made it impossible to go anywhere else & I mean that in a good way. I was originally looking for a specific type/color 2018 Stinger locally & found one at this dealership. Although it was 2+ hours away, I figured I would reach out & see what fake/hidden fees were added on top of an already low price. Hint: Other than the dealership fees (Florida dealer fees.....), I had no hidden costs. The price was as shown. Here was the best part, I negotiated everything via text with Zak. Zak provided me with a video walkthrough of the car, vehicle pricing, & met my payment/term/down payment requirements. I had a pretty bad experience looking at a local dealership so I told Zak that if we can meet all criteria via text, I will be in that day. Zak had everything in writing, asked for some of my required documentation, & had keys ready for me when I got there. Took the car for a spin (on my own without any dealer hassle). Signed papers & the car was mine. I spent 20 minutes max at the dealership simply signing papers before driving home with my new toy at a price point about 6-7k under most local cars. I spent way too much time in dealerships in the past. I will most certainly drive 2 hours to spend 20 minutes in their dealership. It was also the first time I didn’t feel “cheated” when leaving. I was never pressured, harassed, or upsold. I get that Zak is a salesperson but at the end of the day, I trust the man. He made money & I saved money. I will most certainly do business again!

Aug 27, 2020

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Best sales man ever, he’s real and a amazing person, goes...

Best sales man ever, he’s real and a amazing person, goes above and Beyond to make sure you leave happy and satisfied 💯 I would recommend him to anyone looking for a great car and experience!!

Aug 23, 2020

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After researching vehicles online and locally for 2...

After researching vehicles online and locally for 2 months, I narrowed my car search to a 2017 Kia Sportage EX within the state of Florida. On Sunday, August 16th, I was able to locate the right car for me at O'Brien Auto Park. Since the dealership is over 100 miles from my home, I counted solely on the information and 29 photos available on the O'Brien website to make my decision. Eric Knowlton, from the Internet Dept, was able to provide additional information that same day and answered any remaining questions I had. Once I decided to make the purchase, Zak Banwart, from the Sales Dept, finalized the purchase and arranged for the delivery of the vehicle to my home by Wednesday, August 19th. This being my first online vehicle purchase I was somewhat apprehensive, but both the vehicle and the purchasing experience were excellent!

Jun 18, 2020

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All of the employees were amazing (Daniela, Zak and...

All of the employees were amazing (Daniela, Zak and Stewart) Thank you for making my car buying experience so easy, fast and enjoyable! I love my new Mazda C-X5!!! Also...the service department rocks! (Tint on my new car is beautiful)

May 16, 2020

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A second time buyer, that speaks volumes!

This was our second experience with the O'Brien team and Zak Banwart in particular. I can say this is the very first time we sought out a car salesman from a previous purchase. He was friendly, knowledgeable, and accommodating with our needs. Thank you Zak and the rest of your team, including Jim Lilly in Finance. This was a pleasant 2nd experience and we look forward to many more!

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Eli Civil

Eli Civil

Hyundai Certified Sales Professional
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Dealership Experience 3 years 9 months
Industry Experience 5 years 7 months
Recent Reviews

Jan 16, 2019

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Eli Civil

I would like to recommend Eli Civil as he was more than professional. He assisted me on my purchase of a new car. He got me everything I wanted at a reasonable price. Without any pressure .

Oct 06, 2018

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...Customer Service Top Notch!

AMAZING customer service! As a former Naples Hyundai Owner, I’m thrilled to have made the switch over to The O’Brien Family. Eli Civil and Adan Hernandez made the car buying process enjoyable! Not once did they push me into the sale...their patience and willingness to find the perfect car is greatly appreciated. Happy owner of a new Hyundai!

Dec 23, 2017

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Santa Fe Sport 2.0

The entire process of buying a new vehicle went very smoothly and surpassed my expectations. Dealing with Eli Civil was a very positive experience as his friendly demeanor and full knowledge of all the vehicles made for a very easy purchase.

Dec 06, 2017

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Very satisfied customer

Very satisfied customer. Happy with the salesman happy with the management I should be a person that when the lease is up will be back in like to thank everybody at O’Briens

Nov 26, 2017

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Love my new car!!

Had a great experience. Myke and the staff did a great job making sure we got everything we wanted this time around and made the process a lot smoother. Great customer service after the fact

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Jessica De Zayas

Jessica De Zayas

Hyundai Certified Sales Professional

21 Reviews
Certified
Recent Reviews

Sep 24, 2020

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We haven’t taken delivery yet, but are in the process....

We haven’t taken delivery yet, but are in the process. Jessica was phenomenal. Excellent knowledge, timely responses, just great, best I’ve ever dealt with.

Sep 24, 2020

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O’Brien Hyundai is the dealership to go to! All the staff...

O’Brien Hyundai is the dealership to go to! All the staff members are very professional and courteous. Service department has also been nice to work with. I recommend my salesperson Jessica

Sep 24, 2020

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Jessica provided great insight and knowledge on each car...

Jessica provided great insight and knowledge on each car I asked about. I decided on a Hyundai and she was very helpful in finalizing the deal.

Sep 24, 2020

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I was very nervous about coming to buy a new car all by...

I was very nervous about coming to buy a new car all by myself because I had never done that before but Jessica was truly a professional and made me feel at ease.

Sep 24, 2020

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I’ve never had such a great experience buying a car...

I’ve never had such a great experience buying a car before . Jessica made everything so nice and easy. Thank you ! 100% recommended to everyone.

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Paul Dunseath

Paul Dunseath

Mazda Certified Sales Manager
Dealership Experience 3 years 6 months
Recent Reviews

Jan 16, 2020

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Dishonest / Shady / Not Honorable

Made a deposit on a pre-owned vehicle, but Sales Department sold my vehicle to someone else. Sales team would not even call me - SHADY!!!!!!!

Jun 25, 2019

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Salesperson Justin Taylor

Just wanted to say how much we enjoyed working with Justin. He made burying our new Mazda CX-5 an excellent experience. He and the whole O'Brien Mazda team made our car buying experience a pleasure. We would recommend Justin to anyone interested in buying a Mazda. Pete McElroy

Mar 13, 2019

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AWESOME SHOPPING EXPERIENCE

I want to say that O'Brien Auto Park is one of the best car shopping experiences I have had. Justin Taylor our Sales Rep was outstanding . His knowledge, patience, attentiveness to detail and overal professionalism was outstanding. I have shopped for many carsand I have to say this dealership is par'excellence. If you are looking for a new Mazda or Hyundai, you need to visit this showroom and ask for Justin. You will definitely experience a new way of buying a car - such a delight. I would highly recommend this dealership to anyone.

Mar 06, 2019

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Customer above and beyond satisfaction

Justin and his manager Paul went beyond to meet my needs of what I was looking for, as well as Rex from Hyundai. This is why I have returned 4 times to O'brien to either purchase or lease my vehicles. They have all guided me and advised me, understanding my situation with great wisdom, never took advantage, and always answered all my questions. Justin was patient over the two days until I finally made my decision. I know in the future where I will get my next car.

Mar 03, 2019

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Great Service And A Staff Who Listens

We've bought many cars over the years and this experience was refreshingly different. Rodrigo and Paul went out of their way to make us comfortable. I had communicated with Rodrigo a few days before visiting the dealership. All of the information he provided was detailed and never changed. The deal we worked out was fair and he and Paul walked us through the entire process. I will need another car in a couple months and Rodrigo is my first and only call.

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Stewart Haddix

Stewart Haddix

Mazda Certified Finance Manager
Recent Reviews

Aug 27, 2020

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Kim Green was totally awesome in helping us purchase a...

Kim Green was totally awesome in helping us purchase a certified pre owned vehicle ... She was accommodating , efficient, personable and made the process streamlined and easy .. I definitely will return in future ..Also Stewart in financial dept was the same ....Thank you

Aug 20, 2020

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Purchased a 2020 Hyundai Palisade from O'Brien Hyundai...

Purchased a 2020 Hyundai Palisade from O'Brien Hyundai while never leaving Atlanta, GA. The process was so simple, the price was straight forward and easy to work with. William Karrels picked me up from the airport, gave me the full overview of the car, set me up with Blue Link, and got me on my way home all within 2 hours. Great experience and will keep them in mind for my next purchase!!

Jun 18, 2020

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All of the employees were amazing (Daniela, Zak and...

All of the employees were amazing (Daniela, Zak and Stewart) Thank you for making my car buying experience so easy, fast and enjoyable! I love my new Mazda C-X5!!! Also...the service department rocks! (Tint on my new car is beautiful)

May 14, 2020

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Yesterday I had the best experience at O'Brien Mazda! I'm...

Yesterday I had the best experience at O'Brien Mazda! I'm a tall lady and finding a car that I can fit in can be difficult. The team of people I worked with (Kim, Matt, and Zak) helped me find the right fit for me! I am blown away by how patient they were and how much time they spent trying to find a car I was comfortable in and fit my budget. They made me feel like I was important and listened to all my needs!

Jan 16, 2020

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Dishonest / Shady / Not Honorable

Made a deposit on a pre-owned vehicle, but Sales Department sold my vehicle to someone else. Sales team would not even call me - SHADY!!!!!!!

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Jose Delgado

Jose Delgado

Hyundai Certified Service Advisor
Recent Reviews

Mar 09, 2019

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Best of the best

Ryan as always an great experience working with Jose I feel that I can leave my vehicle with him and never have to worry that it not in good hands Jose is great very helpful and respectable I always look forward working with him thanks Jose great job well done!!!!

Mar 06, 2019

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Exceptional Service and personal attention

We purchased our car new at O'Brien Hyundai in 2010. O'Brien has been the only location where our car has been serviced for 9 years. We have worked solely with Jose Delgado in service and have appreciated this long relationship for understanding our car's needs and his personal attention with solutions. We also appreciate Ryan Holley who is the service manager and obviously has supported Jose's decisions.

Feb 09, 2019

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La Mejor Experiencia

Jose y Carlos son mis mejores ayudantes en todo lo que necesito. Siempre están al instante. Cada ves que vengo o los llamo siempre están a mi servicio en ayuda.

Feb 08, 2019

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Wonderful Experience

The service was really the best experience also was very patient and understanding.Overall best experience I've ever had. I would recommend to anybody I know

Feb 03, 2019

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Was Annoyed, better now!

Took vehicle in for "Check Engine" service for the Second Time...Same Issue! OBD was Reset...Again. Was advised the issue was resolved by opening the gas cap & reseuring...NOT!...Check Engine Light is BACK ON!!! Same issue persists...Confirmed by an outside mechanic - getting same OBD Code...P0456 Took the vehicle in for the third time. Gas cap as replaced. Issue seems to be resolved...we'll see.

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Nino Mannino

Nino Mannino

Hyundai Certified Sales Professional
I am not a Genie, but your wish is my command!
Recent Reviews

Aug 10, 2020

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This was our first experience with O’brien Hyundai. Bill...

This was our first experience with O’brien Hyundai. Bill and Nino were our sales agents and they were very professional, very well informed, and a real pleasure to deal with. We would recommend using them in the future for sure. It is obvious that these two gentlemen love their jobs and know their product.

Aug 09, 2020

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Due to COVID, I passed on the great offer made to me...

Due to COVID, I passed on the great offer made to me several months ago. Since then, I’ve been back in a couple times to see what was available. I finally felt comfortable enough to pull the trigger yesterday. I’m probably not the ideal customer because I analyze, overthink, and look to save on everything. Nino was fantastic through the entire process, because I likely tested his patience quite a bit. From him, to both sales managers, Charlie & Rex, to the Finance Manager, Chris, everyone was a pleasure to work with. I would recommend this dealership to anyone.

Jun 18, 2020

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Nino Mannino was the first actual honest car salesman I...

Nino Mannino was the first actual honest car salesman I met in over a month of searching for new cars. No back and forth, fair!

Jul 12, 2019

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Nino is Fantastic

I went in to O'Brien Hyundai on 7/10 to turn in a lease and was admittedly nervous about getting a good deal. Nino greeted me at the door and put me at ease immediately. He took the time to listen to my concerns and went out of his way to show me cars that fit my needs. This is my 4th car through O'Brien and Nino's incredible service will help ensure that I remain a loyal customer. He's a true asset to the company!

Apr 25, 2019

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Excellent service and Great experience

We went into Hyundai on a Sunday with no intentions of purchasing a new car, Nino greeted us at the entrance. After a brief introduction he let us browse the cars and lot without any high pressure at all. Once we had questions he was above and beyond helpful. We discussed our needs and desires. With several options that he presented us with along with great knowledge of the products. We test drove a couple cars. We decided to move forward with a purchase and I feel that he went to bat for us in meeting our purchase price. I highly recommend Nino and when I have future needs to purchase a new car, I hope that he is still here as I would prefer to again deal with a sincere professional.

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Danny Millans

Danny Millans

Hyundai Certified Sales Professional

13 Reviews
Certified
Contact Me
Dealership Experience 2 years 7 months
Recent Reviews

Sep 23, 2020

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Danny dedication to making sure we choose the best...

Danny dedication to making sure we choose the best vehicle we came for. He even allowed us to take a vehicle to another dealer to compare them both alongside each other, who does that. We choose the Hyundai Santa Fe. After the sale he continues to call us to make sure we have no problems. I sent a relative to him and she was so impress she bought 2 vehicles from him. He is the best.

Sep 23, 2020

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Excellent service, very happy with the deal i made, i...

Excellent service, very happy with the deal i made, i actually drove all the way from Miami, thanks Danny and the team for all your help.

Sep 22, 2020

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I received the best costumer service in the area. Me and...

I received the best costumer service in the area. Me and my family highly recommend Danny Millans at O’Brien Fort Myers. I get what I was looking for. Thanks !!

Sep 22, 2020

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I test drove a Santa Fe at Tamiami Hyunday but then I got...

I test drove a Santa Fe at Tamiami Hyunday but then I got an offer on the Internet from O’Brien that I couldn’t turn down.

Sep 22, 2020

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Danny Millans did a great Job.Excellent salesman we were...

Danny Millans did a great Job.Excellent salesman we were very happy with our new car danny got us, he understands what you are looking for and work really hard to help you....

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Rhonda Coon

Rhonda Coon

Subaru Certified Sales Professional
Recent Reviews

Apr 28, 2020

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Would only buy from Rhonda

Suffice it to say that we have bought 5 Subarus from Rhonda. We love her. She has a great personality and is a straight shooter. I don't think that there is any little detail that she does not know.

Apr 18, 2020

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Auto Purchase Made Pleasurable

Rhonda made me and the Mrs. feel right at home with our SUV purchase so much, that we came back and bought our son a car three days later.

Feb 11, 2019

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Pleasant and hard working

Hunter Crump loves his product and was eager to show me all the positives in the Subaru line. He was knowledgeable, and not embarrassed to ask someone for help when he did not know an exact answer. I was turning in a lease from another state and another make of car, so it was a bit complicated. He really went out of his way to keep in touch with me and to make the transaction as smooth as possible. Most importantly, he really listened to my questions and concerns and did not pressure me in any way. He has consistently followed up with calls and texts to make sure I am getting the services promised. I really do not enjoy the car buying process, but he did everything possible to make it pleasant.

Oct 21, 2018

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Great service!

Rhonda Coon is a true professional and was the reason we returned to O’Brien for our third Subaru. Her knowledge of the Forester’s technology was amazing.

Oct 19, 2018

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She’s the best

We have purchased 5 Subaru’s from Rhonda. She truly cares about her clients and makes everything come together! Go see her for your next Subi!

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Jim Lilly

Jim Lilly

Mazda Certified Finance Manager
Dealership Experience 2 years
Recent Reviews

May 19, 2020

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Great service! Everyone was very helpful, especially Kim....

Great service! Everyone was very helpful, especially Kim. They helped put me in a new lease that I am very happy with. I would definitely do business with them again.

May 16, 2020

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A second time buyer, that speaks volumes!

This was our second experience with the O'Brien team and Zak Banwart in particular. I can say this is the very first time we sought out a car salesman from a previous purchase. He was friendly, knowledgeable, and accommodating with our needs. Thank you Zak and the rest of your team, including Jim Lilly in Finance. This was a pleasant 2nd experience and we look forward to many more!

Jan 29, 2020

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I was impressed with Rodrigo's desire to made this...

I was impressed with Rodrigo's desire to made this purchase Enjoyable. Probably the first car I purchased that I didn't feel taken advantage of and wasn't pressured for hours why I should purchased the car. Thank you Rodrigo!😊 Also I would like to mention Jim Lilly was easy to deal with and made my visit to O'Brien's a very nice experience. Hopefully When After I pick the car up. I'll have

Jan 15, 2020

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Thank you Nick Russell, Matt and Jim in Mazda for helping...

Thank you Nick Russell, Matt and Jim in Mazda for helping with my new CX5 purchase. You guys rock! Thank you for everything! Love Mazda!

Aug 27, 2019

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Go See Chuck!

I hadn’t been car shopping in many years, so you can believe I was really apprehensive, but working with Chuck was a breeze and a lot of fun, too! I am super happy with my purchase. Will highly recommend OBrien dealership and Chuck in particular!

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Bill Kiely

Bill Kiely

Finance Director
Recent Reviews

Jun 09, 2020

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Great customer service, friendly staff and very...

Great customer service, friendly staff and very professional. William Karrels did a great job listening to what I was looking for and working with me on finding the perfect car. Highly satisfied and would recommend!!

Feb 26, 2019

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A painless buying experience

Rodrigo was very nice and professional in helping me pick out my car. I would definitely recommend him to my friends and family if they ever wanted to buy a new car.

Feb 08, 2019

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Wonderful Experience

The service was really the best experience also was very patient and understanding.Overall best experience I've ever had. I would recommend to anybody I know

Dec 12, 2017

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Good Salesmanship

The experience at the dealership went quite well and would recommend John Ruiz to family and friends. The gentleman who helped with the figure (Bill Kiley) at the end was very helpful.

Sep 20, 2017

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My new car experience

The dealership was very friendly and helpful. I was greeted immediately and shown the car that I was looking for. The salesman Eric has been extremely helpful from the moment I stepped out of my car and still is even after I purchased the car. I would highly recommend this dealership to anyone looking to lease or purchase a car.

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Edgar Lopez

Edgar Lopez

Hyundai Certified Sales Professional
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Dealership Experience 15 years 9 months
Industry Experience 3 years 3 months
Recent Reviews

Jul 21, 2020

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Edgar sold me a new vehicle yesterday 7/20. He...

Edgar sold me a new vehicle yesterday 7/20. He communicated well throughout the several day negotiating period. He was 100% honest and upfront about everything and honored every word. Will do business with him and O’broen Hyundai again. Recommended.

Feb 08, 2018

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Best car buying experience.

I have purchased many cars/trucks in my lifetime in South Carolina, New Hampshire, and Florida. Dealing with the people at O'Brien has been the best experience so far. Buying the Tucson was not a worrisome experience at all. I have also been back for two scheduled service maintenance. Both times were easy in and out. Good people who know customer service.

Dec 14, 2017

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sales

always ger treated well there. i have purchased 4 cars at that store and they have always exceeded my expectations.I plan to return there for service and future purchases. Thanks again

Nov 15, 2017

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Tucson purchase

Our salesman, Edgar was terrific. The finance team was awesome. The whole shopping experience was a pleasure. We will definitely return to O'Brien in the future.

Nov 02, 2017

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Love my Sonata

Everything was handled in a very professional manner. I am a repeat customer and always look forward to my leasing and buying experience.staff is excellent.

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Giacomo

Giacomo "Jack" Asta

Hyundai Certified Sales Professional
Recent Reviews

Feb 21, 2019

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Successful

I came in with a few key needs and left with a great package and more than I imagined I could afford. I came in looking for a used car and drove away in a brand new Tucson SEL.

Feb 02, 2019

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Wonderful

Giacomo made it a very nice experience he was quick and very helpful I would recommend him to friends I would come back to him again

Dec 10, 2018

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Best Experience Hands Down

Best Experience Hands Down! After being in the car business for almost 10 years and getting out, purchasing a car was not what I wanted to do. Thankfully, Zak Banwart was my Sales Professional. I had inquired on one vehicle and changed my mind upon arrival at O'Brien Hyundai. I set the parameters and the speed of my transaction and Zak was most helpful through the entire buying process. He was patient and understanding and took my wants and needs into consideration. The whole team there was an absolute delight to work with. I would recommend Zak and O'Brien Hyundai to anyone wanting to purchase a new or pre-owned vehicle. Thanks guys! You really were a blessing!!

Nov 08, 2018

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Purchased a new car

Went to see the 2019s and ended up buying a new car. Jack was very helpful. He knows every detail of the Hyundai’s We are very happy with the car we purchased.

Sep 11, 2018

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Brand new suv, sooo many times in for various repairs

After buying our brand new 2018 Hyundai Santa Fe Ultimate suv (on Jan 30,2018), a few days later we noticed the passenger headlight had condensation, brought SUV to replace the headlight. Also noticed in front seats there were something that would poke you in the thighs when you would be sitting, if you would run your hand you could feel little spike like plastic coming up. Upon replacement of the seats the trim piece would not properly fit back on the seat, Hyundai order a replacement, had to come back left the SUV, when coming back to pick it up, we were advise that they ordered the wrong part and we would have to come back another time to replace this. After that was replaced, brought SUV couple of weeks later the Trim panel around the front seat would not fit together properly. A week or so after the passenger seat trim panel popped loose again, part had to be ordered. A few weeks after lower seat trim on passenger seat was replaced and Hyundai was notified about a clicking noise that the steering wheel was making when you fully turn it. Another few weeks after that we noticed that the passenger side rear molding was sticking out about a quarter inch, SUV had to be sent to body shop, at same time we expressed our concerned about brakes squealing at low speeds problem was never fixed. After SUV came from body shop, once you would open the trunk you can hear a noise simulating that something is loose inside of the actual trunk door. A few days ago the BSDS system failure light came on while driving on I-75, this has happened twice so far. Another recent thing has been the stereo the music would be on and all of the sudden you could only here the back speakers and not the front, you would have to turn off the stereo and turn it back on for the speakers to function properly. The suv has been back in for repairs at the shop again for new seats, check out the bsds system, the brakes, the steering wheel noise, to get a new radio and to get looked at because the suv wipers are streaking. We have contacted the general manager various time to talk to and in one instance of the last day of the month he saw us and we asked to speak to him and he just closed the door and they told us he was going to call us and nothing. The manager rex gave us an attitude when we told him that we are being nice about the subject. We bought a brand new suv and now we are stock with a lemon and we don’t have the money to get a lawyer, we trusted Hyundai and now we are even scared to drive this thing because of breaking. I left countless of emails and voicemails to the district manager D.H. Lee and no answers back. We spoke to the service manager and he said this which made us feel like we are hopeless thank you Hyundai. Good afternoon, Sorry for the delay. I have not yet heard back anything from Hyundai regarding your case. The only thing I have heard was from our rep, who advised me to advise you that if you are looking to have the vehicle repurchased under the lemon law, then you will need to go through the proper legal channels of the state of Florida. I legally cannot guide you through that process. However, there are laws in place to protect the consumer, and you are most certainly free to pursue that avenue. Our GM has been out of state. He gets back later this week, I believe. Have a great evening, Ryan Holley Service Director

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Adriana Olvera

Adriana Olvera

Internet Sales Professional
Recent Reviews

Sep 20, 2020

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I was super hesitant about buying a new car but Jessica...

I was super hesitant about buying a new car but Jessica and Rex made the process extremely easy and stress free! I'm so happy with my car and already recommended my friends to search here for their next cars. Evan in finance was also extremely helpful through the process and broke the decisions down into simple terms for me

Sep 19, 2020

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After finding the vehicle on car guru, i came to...

After finding the vehicle on car guru, i came to deaership with specific requests. Tbey met all requests to help get me in the car I wanted! Love the car!

Feb 08, 2019

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Wonderful Experience

The service was really the best experience also was very patient and understanding.Overall best experience I've ever had. I would recommend to anybody I know

Jan 17, 2019

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David Cossairt & Michael Uhl made it happen

These guys made our test driving then purchase of a 2019 Hyundai Santa Fe XL relatively easy and a reality with their hands-on work and involvement.

Aug 29, 2017

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Fast, fair, and friendly

I contacted the dealership regarding a particular car through the internet . The internet response was quick and the price attractive. Later that day we went to look at the car and with the help of JT and his extensive knowledge of the car and its accessories, we purchased it. He honored the internet discount and the manager gave us a fair trade number. Paper work was quick, car was cleaned, and out the driveway we went. Happy new owners.

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Eddie Braddock

Eddie Braddock

Pre Owned Reconditioning Manager
Recent Reviews

Jun 18, 2020

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All of the employees were amazing (Daniela, Zak and...

All of the employees were amazing (Daniela, Zak and Stewart) Thank you for making my car buying experience so easy, fast and enjoyable! I love my new Mazda C-X5!!! Also...the service department rocks! (Tint on my new car is beautiful)

Jan 24, 2019

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Very disappointed

I purchased my SUV at O'Briens, love it & left a glowing review for the sales staff. My service experience recently was quite the opposite. Long wait inside at service desk before some one even acknowledged I was standing there. No one was friendly or greeted me with a smile outside or inside. When I was called as to why I brought the vehicle in, I was treated rudely & curtly. They did however fix the issues. The actual service to my vehicle was not the problem, it was the staff. I will not be returning.

Dec 28, 2018

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brought car in with a problem with rear right tire

Eddie did a great job of having the problem solved - a local tire shop recommended that I get a new tire -- the O'Brien service people determined that the tire hadn't been damaged and it indeed was alright - There was no charge for the evaluation - which was most welcomed

Dec 12, 2018

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Pleasant Experience

Just returned from having my car serviced. Very pleased with entire visit. Was pleasantly greeted by Eddie Braddock. Car was serviced promptly. A job well done by all. Thank you Eddie and O'Brien !

Nov 06, 2018

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Great service. NO wash.

Service is great, quick and they keep you informed. However, a car wash is supposed to be included after 4 years using them I've only had two washes, even when I request and the service advisor puts it in the work order. That's my only complaint.

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Kim Green

Kim Green

Mazda Certified Sales Professional
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Dealership Experience 1 years 1 months
Industry Experience 10 years 8 months
My name is Kim Green, I have been in the customer service and sales industry for over 10 years. This is my first year in car sales, and I love it. This industry has given me the opportunity to build relationships with people, while assisting them with a major purchase. I am positive, dependable and honest.
Recent Reviews

Aug 27, 2020

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Kim Green was totally awesome in helping us purchase a...

Kim Green was totally awesome in helping us purchase a certified pre owned vehicle ... She was accommodating , efficient, personable and made the process streamlined and easy .. I definitely will return in future ..Also Stewart in financial dept was the same ....Thank you

Jun 30, 2020

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I had the good fortune of having Kim assist me in the...

I had the good fortune of having Kim assist me in the purchase of a vehicle. Her professionalism was refreshing. I would strongly recommend her. She effectively negotiated a challenging situation effectively to secure the prompt delivery of my vehicle.

Jun 01, 2020

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Worth the trip

Kim! Kim! KIM!!!! Thank you so much for making my car buying experience one of best to date. Your professionalism was absolutely phenomenal. Thank you for valuing my time and helping me choose the right car. Buying this car was a seamless process and worth the 2 hour drive up to get it.

May 19, 2020

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Great service! Everyone was very helpful, especially Kim....

Great service! Everyone was very helpful, especially Kim. They helped put me in a new lease that I am very happy with. I would definitely do business with them again.

May 14, 2020

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Yesterday I had the best experience at O'Brien Mazda! I'm...

Yesterday I had the best experience at O'Brien Mazda! I'm a tall lady and finding a car that I can fit in can be difficult. The team of people I worked with (Kim, Matt, and Zak) helped me find the right fit for me! I am blown away by how patient they were and how much time they spent trying to find a car I was comfortable in and fit my budget. They made me feel like I was important and listened to all my needs!

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Jeff Simpson

Jeff Simpson

Hyundai Certified Sales Professional
Recent Reviews

Sep 21, 2020

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We did not feel hurried or pressured by Jeff. Courteous...

We did not feel hurried or pressured by Jeff. Courteous and friendly and very knowledgeable of the Hyundai vehicles. Will highly recommend to other buyers

Jun 10, 2020

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Jeff is the best salesman O’Brian has! An asset to the...

Jeff is the best salesman O’Brian has! An asset to the company. Honest, helpful, goes out of his way to satisfy his costumer. We bought four cars from him and always refer him as a salesman to others! O’Brian is lucky to have a salesman like him! E Evelyn & AJ Sandone

Mar 03, 2020

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Jeff's the best!

I've worked with Jeff on several purchases. He's a cut above the rest. Very knowledgeable, friendly , and smart. Knows his product. Doesn't pressure sell you and shoots straight (no sale gimicks). If you need a vehicle, go see fair and friendly Jeff! The best car buying experience you'll ever have! Thanks

Feb 08, 2019

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Wonderful Experience

The service was really the best experience also was very patient and understanding.Overall best experience I've ever had. I would recommend to anybody I know

Jan 20, 2019

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Excellent experience at O'Brien Auto

Very pleased with the whole experience at O'Brien Auto. Our salesman Jeff Simpson was wonderful. He was so patient and helpful. We knew that we wanted a SUV and we had a lot of questions. Jeff took the time to listen and explained the car options. No high pressure which was a big plus with us. We did purchase a new Tucson from Jeff and would recommend Jeff Simpson and O'Brien Auto to anyone looking to buy. We would also like to comment on Cameron Payne who we dealt with in finance. He was also a asset to your dealership. In fact every employee acknowledged us . Will surely come back to O'Brien Auto .

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Alberto Gonzalez

Alberto Gonzalez

Subaru Certified Sales Professional
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Dealership Experience 3 years
Industry Experience 3 years
Recent Reviews

Sep 14, 2020

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Very professional, he knew how to answer every question I...

Very professional, he knew how to answer every question I ask him and I have already bought two cars with him, great person, Thanks F

Oct 05, 2019

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Like a lottery win with Alberto at O'Brien

Alberto Gonzales perfect salesperson and gentleman!!Thank you for knowledge and patience and best manners!! A KEEPER!! Everyone polite and welcoming in pristine facility. THANKS.

Feb 21, 2019

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Professional Sales Environment

Hunter was a great choice for me to deal with. He knew his Subarus and was well acquainted with the inventory of cars that I was looking for ... not pushy, but direct and sought to find a vehicle that would suit my needs for a price that I could afford.

Oct 30, 2018

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I didn't haggle price...yet

I accepted price no haggle. I only asked for floor mats and delivery of new car. Neither were granted to my disappointment. I was promised delivery and after papers and finance manager was finished. I was told to find my sales person. He did oblodge putting on new plates but was unable to deliver the car as promised. It cost me $100 for floormats and $58 dollars and almost an hour and half more time for my own transportation( uber) to get. the new car home. Sadly they could have made me happy with just those two things but they did not. Total dealer savings $158.00. You decide.

Aug 16, 2018

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Wonderful staff

The name of the gentlemen who helped me into my car was Alberto Gonzalez and his Manager Paul/Marcos. Both were very transparent and were not pushy. They were genuinely happy to see me get excited about my new Crosstrek.

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Marcos Zanetti

Marcos Zanetti

Subaru Sales Director
Dealership Experience 9 years 5 months
Industry Experience 25 years 8 months
Recent Reviews

Feb 20, 2019

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Two perfect cars and great customer service

I would highly recommend this dealership if you are looking for a great deal on a Subaru. My husband and I both got brand new Subaru’s from Justin and we couldn’t be happier with them. The process was lengthy, but that was because we had a car to trade in as well. They were generous with the help they gave us to get to that sweet spot in payments and I can say the whole team truly did whatever it took to make all of our car dreams come true. Justin was fantastic. Knew his stuff and was willing to do basically anything and everything to make sure we left happy. Rick, Jim and last but certainly not least Marcos, all worked hard to make sure we were getting a great deal. We will be going back for a long time. Thank you to everyone there.

Dec 06, 2018

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Great Shopping Experience

Had a wonderful experience in picking out my car. JT was my salesperson and he was terrific! He took me out on a test drive and even before we left the parking lot, we sat in the car for about 30 minutes and listened as he highlighted the many features of the car. After leaving the parking lot, he continued to show how the features work as I was driving. I wasn't totally sold on purchasing the car when I entered the dealership, but after the test drive and listening to JT, who knows absolutely everything to know about the Ascent, I was convinced this was the car for me! Working with JT and the sales manager was easy!

Oct 31, 2018

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From Charleston to greatness for the right car

Marcos, Mykala and TJ took care of us. The deal was mainly done via phone (we live in South Carolina) because they had the car we wanted. No hassle, this is what it is, and that was it. I will by my next Subaru from O’Brien if I am still in the East Coast.

Aug 19, 2018

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O'Brien Auto Park

Great service. Friendly and accommodating staff. Have been buying vehicles from this dealership for many years. They never disappoint whether it is sales or service. Top notch all the way.

Aug 16, 2018

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Wonderful staff

The name of the gentlemen who helped me into my car was Alberto Gonzalez and his Manager Paul/Marcos. Both were very transparent and were not pushy. They were genuinely happy to see me get excited about my new Crosstrek.

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Curt Ashby

Curt Ashby

Pre-Owned Acquisition Manager
Dealership Experience 2 years 4 months
Industry Experience 5 years 1 months
Customer service and support before and after the sale, is my top priority. I am from Central Illinois and a proud Army Veteran.
Recent Reviews

Aug 10, 2019

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Excellent experience with O’Brien Subaru

Recently sold a Mini Cooper to O’Brien Subaru. I have lived in South Florida for over 20 years and this was by far the most professional and friendly auto dealership I have dealt with. Andrew was my salesperson, he was friendly, smart, professional and made the whole process very relaxed and comfortable. He is a young man starting his career and I would highly recommend you working with him.

Jan 12, 2019

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Very satisfied customer.

Very helpful in explaining lease requirements and operating electronic gadgets. Patient with us in explaining ceratain subjects multiple times. Friendly, polite and efficient.created a feel good atmosphere.

Dec 22, 2018

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Great experience at O’Brien Hyundai

This is our fifth car that we have bought from O’Brien Hyundai. Curt was our salesman and he did a fantastic job find us the right vehicle. Adan was great he aloud us to take the vehicle home to ensure that we were happy with it. We definitely were, we ended up by the new redesigned Hyundai Santa Fe. Great experience from start to finish, we would recommend going to O’Brien if you are looking for a new vehicle.

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Pamela Knotts

Pamela Knotts

Business Development Manager
Recent Reviews

Sep 22, 2020

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I test drove a Santa Fe at Tamiami Hyunday but then I got...

I test drove a Santa Fe at Tamiami Hyunday but then I got an offer on the Internet from O’Brien that I couldn’t turn down.

Apr 30, 2020

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In and out fast!

Jessica, was my go to person, she was very professional, Not at all pushy, new her stuff, I never had to ask a question she seemed to know what I was going to ask before I did. I would highly recommended her for you car buying experience, and Lord she had so much patience showing me what all came in my Tucson, "SHE IS THE DEAL"

Apr 15, 2019

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Best cat buying experience I've ever had

The staff was helpful and everyone I talked to, both over the phone and text, responded quickly and accurately. I work a very busy schedule and so many other dealerships would just blow me off because I wasn't in the store in person. Pamela easily spent half a day responding to all of my emails and texts, and answered pretty much every question I had before I ever even set foot in the dealership. Once I showed up there was always a staff member nearby to make sure I was comfortable and taken care of. Ask for Jaun! He was super nice, and ran all over the place for me to make sure that my experience went as smooth as possible. The facilities were very clean and comfortable and the entire experience was very pleasant. 100% recommend the O'Brien team.

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Eric Knowlton

Eric Knowlton

Internet Sales Representative
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Dealership Experience 1 years 11 months
Recent Reviews

Sep 24, 2020

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We haven’t taken delivery yet, but are in the process....

We haven’t taken delivery yet, but are in the process. Jessica was phenomenal. Excellent knowledge, timely responses, just great, best I’ve ever dealt with.

Sep 24, 2020

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Jessica is incredible! She was so accommodating and...

Jessica is incredible! She was so accommodating and patient with us. She answered all our questions, and has been available to us even on her days off. Thank you Jessica for making the often painful experience of buying a new car so enjoyable! I love my new car!

Aug 23, 2020

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